We strive to dispatch your orders as quickly as possible. Once you place an order, you will receive automated notifications updating you on its progress and confirming when it has been dispatched.

While we do everything we can to ensure a speedy delivery, occasional delays do happen. If a delay originates on our end, our team will reach out to you directly. However, please note that we are unable to provide notifications for delays caused by the freight carrier once the package has left our facility. For any questions regarding your shipping status, please go to our Support Page.

We partner with trusted carriers to get your tools to you safely, including Australia Post, Direct Freight Express, and Allied.

• Delivery Times: For in-stock items, standard delivery generally takes 2 to 14 business days anywhere in Australia across all our carrier partners.
• Stock Availability: If you want to double-check that an item is in stock before placing your order, head over to the Support Page with the product details, and we’ll confirm its availability for you.

Unless specified otherwise at checkout, all orders require a signature upon delivery.

To ensure a smooth delivery process, we highly recommend using a workplace address if you are unlikely to be home during standard business hours. Please also ensure you provide a valid phone number at checkout. If no one is available at the delivery location, the courier will either call you to arrange a convenient time or leave a card in your mailbox with instructions for redelivery or collection.

For large, heavy, or bulky orders, a Tailgate Service is required to safely unload your goods. This service incurs an additional fee, which will be displayed at checkout.

• Have a forklift? If your delivery location has a forklift available to unload the goods, you can waive the tailgate fee by selecting “No, I have a forklift” during checkout.
• Important Note: If you select the forklift option but a forklift is not available when the courier arrives, any additional charges incurred by the carrier to safely unload the goods will be passed on to you.

While the Australian Consumer Law does not require us to provide a refund or replacement if you simply change your mind, we always aim to be fair and flexible with our customers.

If you change your mind about a purchase, you may request a return within 14 days of the purchase date. To qualify for a return, the item must meet the following conditions:

• It must be completely unused and in "as-new" condition.
• It must include all original packaging, accessories, and paperwork.
• You must provide a copy of your original receipt or proof of purchase.

If your item meets these criteria, reach out to our team and we will work out a fair solution.
Please note: A restocking fee may apply.

• Shipping costs: You are responsible for the cost of return freight back to us. We also do not refund the original shipping costs from us to you.
• Special Orders: Any products that were specially ordered in for you cannot be returned for a change of mind, as Simply Tools is unable to restock these items.

At Simply Tools, we pack every order with the utmost care to prevent damage during transit.

• If the package is visibly damaged upon arrival: Please do not accept it from the courier. Refuse the delivery, and the courier will notify us so we can fast-track an undamaged replacement to you.
• If you find damage after opening: Please let us know immediately at our Support Page with the details and photos, and our team will provide a prompt resolution.

We highly recommend opting for freight insurance when placing your order. This provides extra peace of mind and protects you against negligence by third-party carriers in the unlikely event that your package is lost or stolen in transit.